Política de reembolso

 

At Tripleknot Clothing, we design with intention and quality in mind. We stand behind our products. If your purchase does not meet expectations, you may request a return within 30 days of delivery, subject to the conditions outlined below.

By placing an order with Tripleknot Clothing, you agree to the terms of this policy.

1. Return Eligibility

To qualify for a return:

  • The request must be submitted within 30 days of confirmed delivery

  • Items must be unworn, unused, unwashed

  • All original tags must remain attached

  • Items must be returned in their original condition and packaging

  • Items must be free from stains, odors, pet hair, damage, alterations, or signs of wear

Tripleknot Clothing reserves the sole right to determine whether returned merchandise meets eligibility standards.

Returns that do not comply may be rejected and sent back at the customer’s expense.

2. Return Authorization Required

Tripleknot Clothing does not operate a return portal.

All returns must be pre-approved.

To initiate a return, contact:

📧 info@tripleknotclothing.com

Include:

  • Full name

  • Order number

  • Item(s) requested for return

  • Reason for return

  • Photo evidence (if applicable)

Unauthorized returns or returns sent without written approval may be refused and will not be processed.

3. Return Shipping & Risk of Loss

  • Customers are responsible for all return shipping costs.

  • Tripleknot Clothing does not provide prepaid return labels.

  • A valid tracking number is required.

  • The customer assumes full responsibility for the shipment until it is delivered and confirmed received at our warehouse.

We are not responsible for lost, delayed, misdirected, or damaged return shipments.

Returns are processed through our main warehouse in China. International return shipping costs may vary.

4. Sizing Responsibility

Each product page includes a specific size chart. Customers are responsible for reviewing measurements before purchase.

  • Returns due to incorrect size selection remain the customer’s responsibility.

  • Minor measurement deviations (1–3 cm) may occur due to manufacturing tolerances and do not qualify as defects.

If a product materially differs from the published size chart, photo evidence must be provided for review.

5. Non-Returnable Items

The following items are strictly non-returnable unless defective upon arrival:

  • Limited edition releases

  • Collaboration products

  • Final sale items

  • Accessories

  • Items marked non-returnable

  • Gift cards

These exclusions are binding at the time of purchase.

6. Inspection & Approval Process

All returned items undergo inspection upon receipt.

If approved, customers may receive:

  • Refund to original payment method

  • Store credit

  • Exchange (subject to availability)

If rejected due to non-compliance, the item may be returned to the customer at their expense.

Tripleknot Clothing reserves the right to deduct reasonable fees in cases of:

  • Excessive wear

  • Missing tags

  • Damage caused by customer handling

  • Abuse of the return policy

7. Damaged or Incorrect Items

Claims for damaged, defective, or incorrect items must be submitted within 7 days of delivery with clear photographic evidence.

Failure to notify within this period may result in denial of the claim.

We reserve the right to determine whether an item qualifies as defective or damaged.

8. Refund Processing

  • Refunds are issued within 1–5 business days after inspection approval.

  • Original shipping charges are non-refundable.

  • Import duties, taxes, and customs fees are non-refundable.

  • Store credits cannot be redeemed for cash.

  • Orders paid fully or partially with store credit may not qualify for additional return benefits.

Processing times may vary depending on your financial institution.

9. Chargebacks & Disputes

Customers agree to contact Tripleknot Clothing directly before initiating a payment dispute or chargeback.

Filing a fraudulent chargeback while retaining merchandise may constitute abuse and may result in:

  • Permanent account restriction

  • Refusal of future service

  • Submission of evidence to the payment processor

We reserve the right to contest all unjustified disputes with documented proof of delivery and policy agreement.

10. Undeliverable or Refused Packages

Packages returned due to:

  • Incorrect or incomplete shipping address

  • Failure to collect from carrier

  • Refusal of delivery

are not eligible for free reshipping. Reshipping fees must be paid prior to dispatch.

11. Processing Delays

During peak seasons, promotional events, or high-volume periods, processing times may be extended.

12. Limitation of Liability

To the maximum extent permitted by law, Tripleknot Clothing shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays caused by carriers or customs authorities

  • Losses resulting from incorrect address submission

Our liability is limited strictly to the amount paid for the product in question.

13. Governing Law

This policy is governed by the laws of the United States. Any disputes arising shall be resolved in accordance with applicable U.S. law.

Final Note

Tripleknot Clothing is built on precision, intention, and trust.
We operate with fairness and expect the same in return.

For assistance:

📧 info@tripleknotclothing.com